Get to the right answer faster.
Simple guidance on product selection, replacement, technical information and asking LOCO2S for support.
What do you need to know?
These answers are general guidance. Final selection, regulatory requirements and installation details must be checked against the specific product and site conditions.
Need a person, not another FAQ?
Send us the project or existing model details and the question you're trying to resolve.
Ask LOCO2S →How do I identify the right product?
Start with the application, duty, required temperatures, dimensions and any important constraints. Search the product catalogue, then contact the team if you need help with a specific selection.
Can you help replace an existing unit?
Send the make and model, any serial-number details, photographs, a description of the operating conditions and the available installation space. Replacement compatibility must be assessed before equipment is ordered.
Where can I get an installation or service manual?
Look in our technical library for verified downloadable documents. If the document for your model is not shown, contact us with the precise model and document type required.
Do you support technical specifications for consultants?
We can direct consultants and specifiers to available product performance, dimensional and installation information and discuss application-specific questions.
Do Marstair and Quartz cover the same applications?
No. Marstair focuses on refrigeration and specialist cooling; Quartz focuses on hydronic fan-coil systems for commercial comfort and building applications.
Can I compare products by capacity or model?
The live catalogue contains product information supplied through the LOCO2S system. Where important technical values or conditions are missing, verify them with the engineering team.
What should I include in a technical enquiry?
Provide the duty, target temperature, location, installation constraints and product/model information if known. Describe the decision you need to make and any deadline.
How do I request a quotation?
Use the product catalogue to identify an item or contact us with your specification. We will route the enquiry to the appropriate team; availability, pricing and lead times require confirmation.